SMART

SMART was originally designed to be used in the workshop repair environment to track and repair products; including testing, shipping, and invoicing customers.

SMART Stock Management

Over time, Zafire has enhanced its stock management module with the following features:

• Serialised stock option
• Itemised serial numbers
• Warehouse, depot, and bin located
• Stock item valuation
• Currency and exchange rates
• Recording of all movements for itemised stock
• Base and original value
• Manufacturers’ part numbers
• Re-order thresholds
• Minimum and maximum levels
• Suggested minimum and maximum levels
• Boundary periods
• Closing on-hand quantity
• Weeks stock and usage
• Standard cost, period, and history

The Stock Management module provides the core functionality to which all of SMART’s other modules link.
 
SMART Field

Zafire have designed their Field module to work seamlessly with Stock Management, ensuring that engineers working remotely are allocated to the correct job with the required parts, on the right day.  Each engineer’s schedule is planned taking into account stock availability and the engineer’s location and skills, thus ensuring that our customers get it right first time and avoid costly multiple engineer visits to complete a job.

SMART Process Trees

To help our customers manage the complex task of process routing, the process trees concept was created in SMART.  Process trees help staff to plan work flows through which repair incidents are routed.  This helps to ensure that work is completed satisfactorily and in the most economical fashion.

Using process trees, our customers design and route data to mirror their business processes and record all parts used (e.g. bill of materials, IRIS codes, repair levels, notes, images of parts used, and much more), thus enabling the production of accurate report and invoicing data.

SMART Purchasing

SMART’s intelligent purchasing module enables our customers to ensure that the correct parts are always available when required.  Customers can choose to purchase stock based on SMART’s suggestion reports, which will advise when stock levels are low, or by using the preferred and specifically designed procurement method, which will automatically raise requisitions when stock falls below a specified level.  Requisitions are raised taking into account preferred suppliers, price, and minimum order quantities.  Customers can choose to manually approve requisitions or have them automatically converted to purchase orders.

For parts that are frequently used, SMART can be configured to provide real-time information.  In addition, in order to maintain accurate inventory details, SMART can run an automated minimum and maximum adjustment at a time that does not interfere with customers’ businesses (typically overnight).  The adjustment calculation takes into account demand, history, current usage, and parts on order.

Sales Quotes and Orders

Initially not part of SMART, it was a logical progression to add the Sales Quotes and Orders module.  Although sales and repairs appear to be disparate elements of a business, they share a requirement for the same information.  When a sales order is created, stock levels need to be checked and goods despatched using the same method that is used to despatch parts for repairs.  Using Sales Quotes and Orders, staff can produce multiple currency orders, reserve stock to accommodate sales, and configure their delivery methods.

Invoicing

Invoicing for repair incidents can be a complex process where repair levels, parts used, manufacturers’ warranties, company warranties, and engineers’ time all need to be factored into the bottom line.  SMART provides the ability to configure templates based on our customers’ billing rules to capture the required data and automatically create accurate invoices.

For more information on SMART, and to see how it can be used in the workshop or in the field, please click here.