FirstBag

FirstBagTM is Zafire’s innovative and highly successful IATA standard solution to the long-standing problem of baggage reconciliation. 

Simple in concept, but sophisticated in development and highly effective in practice, FirstBag was the first BRS system that was designed to utilise the distributive power of the Internet, thus providing access to real-time information for airports, airlines, and ground handlers alike, from anywhere in the world.

FirstBag electronically integrates data from airlines’ flight schedules, airports, and Flight Information Display Systems (FIDs). What’s more, it is future proof. When Radio Frequency Identification (RFID) is commonly available, FirstBag will be ready and able to incorporate the technology.

FirstBag is very intuitive and has been developed with considerable input from ground handlers and airlines to ensure that it is fit for purpose and easy to use. It complies with Internet navigation standards (e.g. underlined words for hyperlinks), and the interface is as close to a standard web page as possible, which minimises training requirements.

FirstBag benefits at a glance

• Improves security - provides full tracking of all bags and alerts baggage handlers immediately if a passenger’s status changes.
• Improves customer service – integrates with check-in systems and automatically matches every bag with its owner. In addition, tracking features help to reconcile misplaced bags with passengers.
• Easy to implement – web-enabled for rapid implementation across multiple locations.
• Easy to use – intuitive screens and user documentation mean that passenger details are always entered correctly.
• Reduces delays – enables bags to be pinpointed and rapidly pulled from an aircraft if necessary.
• Customisation - can be easily modified to meet individual airline requirements.
• Better reporting – flexible reporting, including management reports based on IATA Reason for Loss codes.
• Greater visibility – data can be easily shared between ground handlers, airline load planners, and airport authorities.
• Cuts costs – dramatic reductions in missed bag numbers saves repatriation costs and baggage claims, enhances the customer experience, and consequently increases customer retention.
• Future-proof – designed to accommodate the emerging RFID technology, proposed new standards, and anticipated legislation.
• Assists management – monitors and reports on employee performance, loading performance, and other parameters of key importance that enable management to increase efficiency and cut costs.
• Proven performance – FirstBag is now used by over forty international carriers in various locations around the world:

For more detail about FirstBag's features, please click here.