FirstBag Kiosk

Anyone who has waited at a baggage desk to report missing luggage knows how frustrating and time-consuming it can be.  Add to this the emotional trauma that is often associated with such a loss, and it makes for an experience that customers remember for all the wrong reasons. 

Airlines are aware of this and are constantly striving to make an already undesirable situation as pain-free as possible for their customers. 

Zafire Kiosk enables passengers to take control of the situation themselves, by logging details of their lost baggage using a conveniently located automated kiosk at the airport.

From the passenger’s prospective, there is no waiting at a baggage desk, instant action is taken to trace the missing luggage, and they can leave the airport quickly and get on with their day.

From the airline’s prospective, the number of staff that are needed to man a baggage desk can be significantly reduced, and the quick, efficient process goes some way to redressing the problem and helping to retain customer good will.

For more information on FirstBag Kiosk, please click here.